Refund & Returns

In an effort to guarantee 100% satisfaction, we at ukpromed are here to assist any customer who is unhappy with their order. This policy explains how to return drugs bought from our online store and receive a refund. As long as you comply with the guidelines laid out in this return policy, ukpromed will issue a refund or accept a return.

Our Return Policy

Since the law does not permit us to accept returns of medicines that meet the standards of quality and that were correctly filled and shipped by the company against an online order placed by the customer, ukpromed keep stock of sleeping pills, anti-anxiety, insomnia, depression medicines, or pain killers. Please note that ukpromed cannot accept returns of medicines that have been dispatched by the company if you want to seek a refund because your doctor has changed your treatment plan based on your medical condition or because of any other reason. It is vital to check with your physician before placing a purchase, as we cannot issue a refund for a box once it has left our warehouse and been delivered to you. Please get in touch with our Customer Care team via the Contact Us page if you need to return your box because it arrived damaged, or if you have any other questions or concerns about sending back the prescription you ordered online.

Return Process

We only accept returns or replacements if you have received the wrong product. If you received a product that you did not order or an unrelated product, please contact us within 3 days of receiving your order with our support team, vie email or live chat and include photos of the product you received.

Once we have verified that you received the wrong product, we will provide you with a return address to send the product back to us via next day delivery. You will need to send the wrong product back in its original packaging and in resellable condition.

Once we receive the wrong product, we will verify its condition and issue you a coupon code for the delivery charges you paid, which you can use on your next order. Please note that we do not offer refunds or replacements for any other reason than receiving the wrong product.


We do not offer exchanges for any product unless you have received the wrong product. If you received the correct product, but it is not working or you received a different brand than what is listed on our website or what you requested, we are not bound to provide you with any compensation or replacement.

We strongly recommend that you double-check everything with our support team before placing an order to ensure that you receive the correct product that meets your needs.


Order cancellations and modifications are only possible during certain hours. You can cancel or modify your order as long as its current status is “on-hold.” Please note that once your order status changes to “processing” or “shipped,” we are unable to cancel or modify your order.

If you need to cancel or modify your order, please don’t hesitate to contact us via email or live chat. We’ll get someone to help you right away. Please note that if your order has already been processed or shipped, you will not be able to cancel or modify your order.

Contact Details

We are only available for support from Monday to Friday, from 9:00 am to 1:00 pm. If you need assistance outside of these hours, please send us an email , and we’ll respond as soon as possible.

Please note that these support hours may be subject to change without prior notice. However, we will do our best to inform you via latest updates page of any changes to our support hours as soon as possible.

There are a variety of ways you can get in touch with us.
Write to us at ‘[email protected]
Live Chat
Whatsapp chat
If you need urgent help then Live chat is best option.